SNATCHA™ REFUND & EXCHANGE POLICY

Effective Date: 15 July 2026

At Snatcha™, we want you to feel confident about your purchase. Because our waist trainers are close contact garments designed to fit firmly against the body, we maintain strict return standards for hygiene and product quality while keeping our returns and exchanges process clear and fair.

We strongly encourage you to review our size guide and measure your natural waist carefully before placing your order.

1. Returns & Refunds

Subject to your rights under applicable South African consumer law, you may request a return within 30 days of receiving your order.

To qualify for a change of mind return, the product must:

• Be unworn and unused
• Be in its original condition
• Have all original tags, labels and packaging intact
• Be free from odours, perspiration, deodorant, lotions, makeup, stains, marks, pet hair or other signs of wear
• Not have been washed, altered, stretched or damaged
• Be accompanied by valid proof of purchase

Because Snatcha™ waist trainers are close contact garments, products showing signs of wear or use cannot be accepted as change of mind returns for hygiene reasons, subject to your rights under applicable law.

If you need to check the fit, we recommend trying your Snatcha™ on briefly over clean, lightweight clothing where reasonably possible.

Please do not exercise, train or wear the product for an extended period if you intend to return or exchange it.

2. How to Request a Return

To request a return, contact us at snatchathebrand@gmail.com and provide:

• Your full name
• Your order number
• The reason for your return
• Photographs of the product, if requested by our team

Do not send your product back before contacting us.

Once your return request has been reviewed and accepted, a Snatcha™ customer service agent will provide you with the appropriate return address and return instructions.

Products returned to an unauthorised address or without following the provided return instructions may experience processing delays.

3. Size Exchanges

We understand that getting the right Snatcha™ fit depends on selecting the correct size.

You may request a size exchange within 7 days of receiving your order.

To qualify for a size exchange, the product must:

• Be unworn and unused
• Be in its original condition
• Have its original packaging, tags and labels
• Show no signs of perspiration, odours, stains or other wear
• Not have been washed, altered, stretched or damaged

Size exchanges are subject to stock availability.

If your preferred replacement size is unavailable, our team will contact you regarding the available options.

We strongly recommend reviewing our Snatcha™ Size Guide before ordering. If you're uncertain about your size before purchasing, you can contact us for assistance.

4. Return Shipping Costs

For a return or exchange resulting from a change of mind or an incorrect size selected by the customer, the customer is responsible for the applicable return shipping costs, except where applicable law provides otherwise.

Original delivery charges are generally non-refundable for change of mind returns, subject to applicable law.

Where Snatcha™ supplied an incorrect, damaged or defective product, we will arrange or cover reasonable return costs where required.

We recommend using a tracked courier service when returning your product. Snatcha™ cannot accept responsibility for a return parcel that is lost before being received by us.

5. Damaged, Defective or Incorrect Products

Please inspect your Snatcha™ as soon as you receive your order.

If your product arrives damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible at snatchathebrand@gmail.com.

Please provide your order number and clear photographs showing the issue.

We will assess the matter and provide the appropriate remedy in accordance with applicable South African consumer law. Depending on the circumstances and your applicable rights, this may include a repair, replacement or refund.

Nothing in this policy limits any statutory rights or remedies available to you in relation to defective, unsafe or incorrectly supplied goods.

6. Products We Cannot Accept as Change of Mind Returns

Subject to applicable consumer law, Snatcha™ cannot accept change of mind returns or size exchanges for products that:

• Have been worn during exercise or for an extended period
• Show perspiration or signs of use
• Have been washed
• Have been altered, stretched or damaged after delivery
• Contain makeup, lotions, deodorant, stains or other marks
• Have noticeable odours
• Are missing their original packaging, tags or labels
• Are otherwise not in their original, resalable condition

These requirements are necessary because Snatcha™ waist trainers are close contact garments and returned products must meet our hygiene standards.

These restrictions do not affect any rights you may have regarding defective, unsafe or otherwise non-compliant products under applicable law.

7. Sale & Promotional Items

Products purchased during a sale or promotional offer remain subject to this Refund & Exchange Policy unless otherwise stated and permitted by law.

Promotional pricing alone does not remove any rights you may have under applicable consumer legislation.

Products specifically identified as final sale due to a disclosed imperfection or other disclosed condition may have different return eligibility relating to that disclosed issue, subject to applicable law.

8. Return Address

For security and operational purposes, we do not publish a general return address on our website.

Please do not return a product without contacting us first.

Once your return or exchange has been approved, a Snatcha™ customer service agent will communicate the correct return address and return instructions directly to you.

Contact: snatchathebrand@gmail.com

9. Refund Processing

Once your returned product has been received, it will be inspected to confirm that it meets the applicable return requirements.

If your refund is approved, we will notify you and process the applicable refund to your original payment method, generally within 7 business days of approval.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

10. Consumer Rights

This policy operates alongside applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy is intended to exclude, waive or restrict any consumer right that cannot lawfully be excluded, waived or restricted.

Where any provision of this policy conflicts with a mandatory requirement of applicable South African law, the applicable law will prevail.

11. Policy Updates

Snatcha™ reserves the right to update this policy from time to time to reflect changes to our products, operations or applicable legal requirements.

Any updated version will be published on our website with its applicable effective date.

Contact Us

For questions about refunds, exchanges or returns, please contact:

SNATCHA™

Email: snatchathebrand@gmail.com
Website: www.snatcha.co.za

Same body. A stronger you.