Terms of service
SNATCHA™ TERMS OF SERVICE
Effective Date: 15 July 2026
Welcome to Snatcha™.
These Terms of Service govern your use of the Snatcha™ website and your purchase and use of products and services offered through our store.
Throughout these Terms, “Snatcha™,” “we,” “us,” and “our” refer to Snatcha™. “You” and “your” refer to any person accessing our website, placing an order or purchasing our products.
By visiting our website, using our services or purchasing from us, you agree to these Terms of Service together with the policies referenced in them.
Our online store operates using Shopify, which provides the ecommerce platform through which our products are offered.
If you do not agree with these Terms, please do not use our website or services.
1. USING OUR ONLINE STORE
By using our website or purchasing from Snatcha™, you confirm that you are legally capable of entering into the transaction or have the necessary permission from a parent or legal guardian where required.
You agree to use our website and services only for lawful purposes.
You may not:
- Use our website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to our website, accounts or systems
- Introduce viruses, malware or other harmful code
- Interfere with the security or operation of our website
- Copy, reproduce or commercially exploit our content without permission
- Provide false or deliberately misleading information when placing an order
We may restrict or terminate access to our services where reasonably necessary because of suspected fraud, abuse, unlawful activity, security concerns or a material breach of these Terms.
2. GENERAL CONDITIONS
We reserve the right to reasonably refuse, restrict or cancel service where necessary to protect Snatcha™, our customers, our payment providers or our systems from fraud, abuse or unlawful activity.
Your information may be transmitted through various networks and service providers as necessary to operate our store and fulfil your order.
Payment information is processed through secure third-party payment providers. Snatcha™ does not independently store complete payment card information unless expressly stated otherwise.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission, except where permitted by law.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product photographs, descriptions, specifications, sizes and other information displayed on our website are accurate.
However, the appearance of products may vary slightly depending on factors such as:
- Screen and device settings
- Lighting
- Manufacturing variations
- Product size
- Individual fit
Minor differences that do not materially affect the nature or intended use of the product may occur.
All products are subject to availability.
We may update product descriptions, pricing, packaging, specifications or availability where reasonably necessary.
4. SNATCHA™ 25, COMPRESSION & FIT
Snatcha™ 25 is a structured compression garment designed to provide a firm, supported fit and a more defined-looking silhouette while worn.
The way the product fits and appears will naturally vary from person to person.
Factors that may affect fit and appearance include:
- Natural body shape
- Waist measurement
- Selected size
- Torso length
- Clothing
- Individual fit preferences
Product photographs and model imagery are intended to demonstrate the appearance and use of Snatcha™ products.
They do not guarantee that every customer will achieve an identical appearance.
Customers are responsible for reviewing the Snatcha™ Size Guide and selecting an appropriate size before ordering.
If you are uncertain about your size, please contact us before purchasing.
5. PRODUCT USE
Snatcha™ products should be used reasonably and according to any product instructions or guidance supplied.
Snatcha™ 25 provides structured compression and should feel firm and supportive rather than excessively restrictive.
Customers should select a compression setting that feels appropriate and manageable for them.
Fit and comfort vary between individuals.
If the product causes significant discomfort, discontinue use.
Snatcha™ products are sold as wearable compression and shaping garments. They should be used for their intended purpose and in accordance with the guidance supplied.
6. APPEARANCE & INDIVIDUAL RESULTS
Snatcha™ 25 is designed to provide structured compression, firm tummy control and a more defined-looking waist while worn.
Individual appearance and experience will vary.
Product photography, model imagery, customer photographs, reviews and other examples displayed on our website are intended to demonstrate the product and customer experiences.
They should not be interpreted as guarantees that every customer will experience an identical fit, appearance or outcome.
Factors such as natural body shape, sizing, clothing, fit and how the product is worn may influence its appearance.
Customer reviews and testimonials reflect individual experiences and are not guarantees of identical results.
7. PRICES & PROMOTIONS
Prices displayed on our website are shown in the currency indicated at checkout.
Prices may change from time to time.
The price applicable to your purchase will generally be the price displayed and accepted when your order is completed, subject to obvious pricing errors and applicable law.
Promotions, discount codes and special offers may:
- Have expiry dates
- Apply only to selected products
- Require a minimum purchase amount
- Be limited to one use per customer
- Have other conditions displayed with the promotion
Unless expressly stated otherwise, promotional offers and discount codes may not be combined.
We reserve the right to correct obvious pricing, promotional or listing errors in accordance with applicable law.
8. ORDERS
Placing an order through our website constitutes an offer to purchase the selected products.
After placing an order, you should receive confirmation using the contact information provided during checkout.
We may reject or cancel an order where reasonably justified and permitted by law, including where:
- A product is unavailable
- There is an obvious pricing or listing error
- Payment cannot be authorised
- Fraud or an unauthorised transaction is reasonably suspected
- Customer information is materially incorrect
- Unusual or abusive purchasing activity is detected
- These Terms have been materially breached
If we cancel an order after payment has been successfully received and no goods are supplied, the applicable amount will be refunded in accordance with applicable law.
9. CUSTOMER & DELIVERY INFORMATION
You are responsible for providing accurate and complete information when placing an order.
This includes your:
- Full name
- Email address
- Contact number
- Delivery address
- Billing information where required
Please carefully check your delivery address before submitting your order.
Incorrect, incomplete or unclear delivery information may cause delays or additional delivery costs.
If you notice an error after ordering, contact us as soon as possible at snatchathebrand@gmail.com.
We cannot guarantee that delivery details can be changed once an order has entered fulfilment or has been handed to the courier.
10. PAYMENTS
Orders must be successfully paid or authorised before fulfilment unless another payment arrangement is expressly offered.
Payments may be processed by independent third-party payment providers.
Your bank or payment provider may perform additional verification or security checks before approving a transaction.
Where we reasonably suspect fraud or unauthorised payment activity, we may take appropriate steps to verify the transaction before fulfilling the order.
11. SHIPPING & DELIVERY
We aim to process and deliver orders within the delivery estimates communicated on our website or during checkout.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, operational disruptions or incorrect delivery information.
Where tracking information is available, it may be provided to the customer once the order has been dispatched.
Customers are responsible for ensuring that the delivery information supplied is accurate and that someone is reasonably available to receive the parcel where necessary.
Additional information regarding processing, dispatch, tracking and delivery is contained in our Shipping & Delivery Policy.
Nothing in this section limits any rights available to customers under applicable South African law.
12. RETURNS, REFUNDS & EXCHANGES
Returns, refunds and exchanges are governed by our Refund & Exchange Policy.
Because Snatcha™ waist trainers are close contact garments, specific hygiene and product-condition requirements apply to change of mind returns and size exchanges.
Customers should review our Refund & Exchange Policy before wearing or using a product they may wish to return.
Please do not send a product back without first contacting us.
Once an eligible return or exchange has been approved, a Snatcha™ customer service agent will communicate the appropriate return address and instructions directly to the customer.
Nothing in these Terms or our Refund & Exchange Policy limits statutory consumer rights that cannot lawfully be excluded.
13. PRODUCT AVAILABILITY
Certain products, colours or sizes may be available in limited quantities.
Adding a product to your cart does not necessarily reserve that product.
If a product becomes unavailable after an order has been placed, we will contact you regarding the available options.
Where we are unable to supply an ordered product and no suitable alternative is agreed upon, any applicable refund will be handled in accordance with applicable law.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, content appearing on the Snatcha™ website is owned by Snatcha™ or used with appropriate permission.
This includes, where applicable:
- The Snatcha™ name
- Logos and branding
- Product names
- Product photography
- Videos
- Graphics
- Product descriptions
- Website copy
- Advertising materials
- Designs and layouts
- Other original content
You may not reproduce, distribute, modify, sell, commercially exploit or use our intellectual property without prior written permission, except where permitted by law.
15. REVIEWS & CUSTOMER CONTENT
Customers may have opportunities to submit reviews, photographs, videos, testimonials or other content relating to Snatcha™ products.
By submitting content, you confirm that you have the right to provide that content and that it does not knowingly infringe the rights of another person.
Reviews should represent genuine customer experiences and must not contain unlawful, fraudulent, abusive or deliberately misleading material.
Snatcha™ will not knowingly attribute statements or experiences to a customer that the customer did not provide.
Where additional permission is required to use identifiable customer photographs or videos for promotional or advertising purposes, we may request such permission.
16. THIRD-PARTY SERVICES
Our website and store may rely on third-party providers to deliver certain services.
These may include:
- Shopify
- Payment processors
- Courier and logistics providers
- Analytics providers
- Marketing platforms
- Customer service applications
Certain aspects of your interaction with these providers may also be governed by their respective terms and privacy practices.
Snatcha™ is not responsible for the independent operation of third-party services outside our reasonable control, subject to applicable law.
17. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Providing such a link does not necessarily mean that Snatcha™ controls or endorses all content or practices of the third-party website.
Customers should review the relevant terms and policies before using third-party services.
18. WEBSITE AVAILABILITY
We aim to maintain reliable access to our website and services.
However, uninterrupted access cannot always be guaranteed.
Our website may occasionally be unavailable because of maintenance, updates, technical issues, security work or circumstances outside our reasonable control.
We may modify or update parts of the website where reasonably necessary.
19. PRODUCT RESPONSIBILITY & LIMITATION OF LIABILITY
Customers are responsible for selecting an appropriate size and using Snatcha™ products reasonably and in accordance with product guidance supplied.
To the fullest extent permitted by applicable law, Snatcha™ will not be responsible for loss or damage resulting from:
- Unreasonable or improper use of a product
- Unauthorised alteration or modification
- Failure to follow supplied product instructions
- Use of the product for a purpose for which it was not intended
Nothing in these Terms excludes or limits any liability, remedy or consumer right that cannot lawfully be excluded or limited under South African law.
20. FRAUD, ABUSE & UNAUTHORISED TRANSACTIONS
We reserve the right to investigate transactions or activity that reasonably appears fraudulent, abusive or unauthorised.
Where reasonably necessary and permitted by law, we may:
- Delay fulfilment while verifying an order
- Cancel an affected order
- Restrict access to our services
- Request additional transaction verification
- Communicate relevant information to payment providers, financial institutions or lawful authorities where appropriate
These measures are intended to protect Snatcha™ and our customers against fraudulent or unauthorised activity.
21. PRIVACY & PERSONAL INFORMATION
We collect and process personal information necessary to operate our online store, process and deliver orders, communicate with customers and provide our services.
Our collection and use of personal information is explained further in our Privacy Policy.
We handle personal information in accordance with applicable South African privacy and data protection requirements.
22. ERRORS & INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or other information.
We reserve the right to correct genuine errors and update inaccurate information where reasonably necessary and permitted by law.
Where an error materially affects an order that has already been placed, we will deal with the matter fairly and in accordance with applicable consumer law.
23. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our products, website, operations or applicable requirements.
The latest version will be published on our website with its effective date.
Updates will not retrospectively remove consumer rights that have already accrued under applicable law.
Continued use of our website following an update will be subject to the updated Terms to the extent permitted by law.
24. SOUTH AFRICAN LAW & CONSUMER RIGHTS
These Terms are governed by the laws of the Republic of South Africa.
They operate alongside applicable South African consumer and ecommerce legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Nothing contained in these Terms is intended to exclude, waive or restrict any consumer right that cannot lawfully be excluded, waived or restricted.
If any provision of these Terms conflicts with a mandatory provision of applicable law, the applicable law will prevail.
25. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as severable to the extent required.
The remaining provisions will continue to apply to the extent permitted by law.
26. CONTACT US
If you have questions about these Terms of Service, an order or our services, please contact:
SNATCHA™
Email: snatchathebrand@gmail.com
Website: www.snatcha.co.za
Same body. A stronger you.